Return and Exchange Policy:

Easy Peasy Returns and Exchanges

Welcome to our Return and Exchange Policy—designed to make your shopping experience stress-free. Whether you need to return an unused item or exchange it for something better, we’ve got you covered. No problem! Here’s what you need to know:

What can I return or exchange?

• Unused items: If you haven’t used your item and it’s still in its original packaging, you can return or exchange it.
• Timeframe: You’ve got 48 hours after receiving your order to request a return or exchange.

How do I exchange an item?

1. Request an exchange: Just let us know by writing to us at team@notjuststrategy.com
2. Price difference: If the new item costs more, you’ll pay the difference. If it costs less, we’ll refund the extra amount.
3. Refund timeline: Your refund will be processed within 7 business days.

How do I return an item?

1. Pick-up option: In many areas, we offer a convenient pick-up service. Just select this option when you request a return.
   
   
   • Heads up: Our delivery partner might check the item to make sure it’s in good condition.
2. Return shipping: You’ll be responsible for the cost of returning the item.

What can’t I return or exchange?

• Used items
• Items marked as “No Exchange” or “No Return”
• Sale items

Cancelling Your Order You can cancel your order as long as it hasn’t been shipped yet. Just look for the “Cancel” option on our website. This applies to sale items too!

Changing Your Shipping Address Need to change your shipping address? You can do that as long as your order hasn’t been processed yet. Just go to “My Orders” and update your address.

Need more help? If you have any questions, just reach out to our friendly team at team@notjuststrategy.com. We’re always happy to help!